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Written By: Katie Johnson

November 8, 2025

Talkdesk CX Innovation RecognizesZion as a Growth Leader

Zion is thrilled to announce that we have received an Honorable Mention as a Growth Leader! The Growth Leader is part of Talkdesk’s 2025 CX Innovators Awards. These awards celebrate companies that have leveraged Talkdesk technology. The award honors organizations that turn great service into business success.

The Talkdesk CX Innovator Awards

The CX Innovators Awards recognize companies that use Talkdesk to deliver exceptional customer experiences. Each year, companies across industries that go above and beyond can highlight their innovations. The companies recognized push the boundaries of customer success by leveraging technology. These organizations increase operational efficiency and innovation for their customers. The Growth Leader category highlights companies that leverage CX. Winners and honorees prove how exceptional customer service impacts success. Better customer experience leads to stronger results, happier customers, and more sales opportunities.

The Talkdesk CX Innovator Awards

Receiving an honorable mention is a testament to our team’s commitment. We strive to improve customer service for self-storage facilities by growing with technology. With Talkdesk, we can provide increased efficiencies and personalizations for inbound calls.

We’ve built our operations around empowering self-storage operators to scale. By pairing our industry knowledge with Talkdesk’s contact center platform, we have customized solutions for operators. We help facilities of all sizes with reliable, professional tenant support. By using modern tools, we make it easier for facilities to save money and stay fully supported. As new features are released, our team takes another step forward in providing a superior call answering solution.

“Being honored as a Talkdesk Growth Leader reinforces our belief that technology and human connection go hand in hand. We’re committed to delivering tech-driven solutions that simplify operations while keeping service personal, consistent, and focused on what matters most, our customers’ success.” – James Thurgood, COO

The recognition reflects Zion’s approach to remote management and customer-first communications. Our commitment is to elevate the interactions individuals have with your facility. We’re proud to be leading the way towards smarter, scalable solutions.

What It Means for Self-Storage Operators

The recognition reflects a larger shift happening across the self-storage industry. One where technology and customer experience go hand in hand. Operators understand that delivering a smooth, responsive experience to tenants promotes facility growth. Providing convenience to your tenants can increase rental longevity and positive tenant interactions.

Innovation Drives Growth

Our partnership with Talkdesk has allowed us to:

 

  • Streamline operations through AI-powered workflows and intelligent call routing
  • Enhance tenant satisfaction with faster, more consistent communication
  • Support scalable growth for operators managing multiple facilities
  • Maintain personalization through flexible, facility-specific call flows
As our CEO, Christian Thurgood, shared in our Talkdesk customer story, “Talkdesk gave us the flexibility to create a different call flow for every location, and dump everything into one queue, which was huge.” Zion Call Management continues to lead the way by offering a call answering solution for smarter communication for self-storage owners.   
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