Call Answering Solutions
For Self-Storage Growth
Trusted Agents. Real Time. Real Service.
Zion offers cost-effective, fully scalable self-storage call answering solutions that keep your facility responsive and competitive. We help you elevate customer service, prevent missed calls, and support your on-site staff by handling rental inquiries and tenant questions with trained industry professionals.
Tools for Smarter Communication
Streamlined Call Answering for Busy Self-Storage Operators
Zion’s tailored call answering solutions are built specifically for self-storage operators who need professional call answering support. Our trained call agents are experienced in helping you stay responsive, competitive, and focused on on-site self-storage operations while we handle your inbound calls. Whether you are looking for full-time support or overflow coverage during peak hours, our flexible month-to-month call answering service ensures that call-in rentals are processed and tenant questions are answered.
Zion Call Answering Features
Our agents are trained professionals who provide your current and potential tenants with 6 days a week with phone coverage and real-time chat support.
Whether you need full-time call coverage or help during peak hours, our services scale with your self-storage facility.
Add AI voice and chat agents to your existing staff or call answering service. Expedite general inquiries and provide coverage after hours so that you never miss a rental. Our AI agents integrate directly with your management software.
Give your tenants a secure and convenient way to make payments at any time. No additional staff needed. Easily provide your tenants with a secure pay-by-phone option to make their rental payments.
Automate past due calls and SMS reminders to notify customers that they’re past due and provide an immediate, convenient path to payment. Our past due system expedites your payment recovery using both call and SMS reminders to your tenants.
Our agents are trained and incentivized to rent your units. Increasing your occupancy rate. There are no hidden or extra fees when we process a rental for you.
We tailor processes and note pages to fit your self-storage facilities, tone, and customer expectations.
Keep your current local business phone number, or have us get one for you.
Missed Calls Mean Lost Opportunities.
%
of calls go unanswered in the storage industry
%
Of potential tenants don't leave a voice message
%
of customers rent at the first storage facility they reach
Seamless Software Integration
We connect directly with your existing property management software to deliver a smooth, secure, and consistent experience for both you and your tenants. Our integrations give agents real-time access to key account information, allowing them to answer questions, process payments, issue gate codes, and update records without disrupting your facility operations. Our agents make sure that customer data in your software is accurate and up to date. As new customers call in, we easily process new accounts.
And because privacy and security matter, Zion is fully PCI compliant, so your tenants’ payment data is handled with the highest level of care.
Software Data Maintenance
We get your data in your software, make sure it is cleaned up, and we keep it up to date
Set up online accounts
Since we’re integrated with your Storage software we can process accounts for you
Local Phone Numbers
Keep your current local business phone number, or we can get one for you
PCI Compliant
Our platform is fully PCI compliant, meaning it adheres to the strict security standards set by the Payment Card Industry Data Security Standard (PCI DSS). This ensures that all payment information and sensitive customer data are processed, stored, and transmitted in a secure environment. By maintaining PCI compliance, we’re committed to protecting your business and your customers from data breaches, fraud, and privacy risks—providing you with peace of mind and a secure foundation for every transaction.
Turn On Autopilot w/Automated Tools & Processes.
Easy plug-and-play implementation. Our reputation software connects your tenants, Google Business Page & more to SMS for a frictionless experience for you and your tenants.
Actionable Insights for Call Operations
Your Facility’s Performance at a Glance
Stay connected to your facility’s performance with the Zion Client Portal. Your reports feature intuitive graphs and detailed breakdowns that make it easy to see exactly how your call answering services are performing for every self-storage location.
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- Rental Report – See how many new rentals Zion’s agents have processed.
- Customer Notes Added – Track how often notes are added to customer accounts for improved communication and accountability.
- Overdue Calls – View the number of overdue calls placed to customers.
- Total Calls Received – View the overall volume and type of inbound calls to your facility.
- IVR Payments Made – Keep tabs on automated payments made through your IVR system.
- Agent Processed Payments – Review payments handled by live agents.
Testimonials
We’ve used Zion Call Management for many years. Their team has worked great with our property managers if an issue ever arises. They are a part of our team, and we know our incoming calls are being handled professionally.
–Universal Storage
Zion Call Management has been a game-changer for us. After acquiring the property, we had a long list of items that needed to be addressed. Their call agents handled some difficult calls post-acquisition with professionalism. The marketing team rebuilt the website, Google ads are in place, and new rentals are coming in. Highly recommend.
– 24-7 Automated Storage
Using Zion Call Management for all their services has helped our storage facility get off the ground. Their call center knows our needs and our facility already has more reviews than those that have been in the industry for years.
-Sunrise Self Storage
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