Written By: Katie Johnson
August 20, 2025
Recap: Zion Call Management is scaling specialized support with AI-powered customer care
We are excited to share the final product of Talkdesk’s Customer Success story on Zion Call Management. Our CEO and Founder, Christian Thurgood, met with Talkdesk to discuss how we have scaled Zion Call Management’s specialized self-storage call center services while maintaining the personalized, location-specific care our clients depend on.
In the feature, Christian explains how we cut our average answering speed by 75%, enhance the quality assurance with AI-powered call grading, and streamline operations through tools like automated payments, callback options, and facility-specific knowledge management.
“We used to aim to answer our phones within two minutes. Now we need to answer our phones in under 30 seconds on average. Or people will abandon the call.”
— CHRISTIAN THURGOOD, FOUNDER,
ZION CALL MANAGEMENT
The case study also spotlights our role as an early adopter and beta tester for Talkdesk’s workforce management capabilities, helping shape tools that forecast call volumes and optimize staffing during peak demand. It’s a great look at how our partnership with Talkdesk enables us to combine advanced technology with deep industry expertise to deliver exceptional customer service to self-storage operators and tenants. Read the full story here: https://www.talkdesk.com/customers/zion-call-management/