Recap

Tenant Protection Plans: provide coverage for items that a self-storage customer puts in their unit. Protection varies; typically, they protect belongings in the event of fire, burglary, and other unexpected incidents.

Tenant Insurance: is when a customer buys insurance from a carrier, with the facility operator acting as the salesperson. Licensing for the operator is required to make these sales, and regulations vary from state to state. 

Tenant Protection Advantages:

• Generates recurring revenue through a percentage of monthly tenant protection fees. This revenue stream often becomes the second-largest source of income for a self-storage facility. It’s low maintenance and scalable. 
• Reduces operators’ liability by shifting claims handling to a third-party provider. 
• Provides tenants with a clear, structured claims process in the event of loss and removes the facility from the role of primary problem-solver. 
• Providing tenant protection often enhances the customer experience and builds long-term trust. 

Program Success: A successful tenant protection program depends on clear education, strong staff training, and a seamless enrollment process. Partnering with an experienced provider that integrates with your management software further simplifies the setup process.

Why Zion Tenant Protection

Zion Call Management Tenant Protection Plans add benefits to both your tenants and your self-storage facility. Our call agents are specifically trained on how to offer each new and existing tenant a plan that works for their storage needs. Some operators want tenants to have the option to enroll in a protection plan, and our agents will highly recommend this service to all tenants. Many operators are building the requirement for coverage into their lease, and our agents ensure that the policy is met at the time of rental. 

With Zion Tenant Protection, you get:

• A new revenue stream that adds directly to your bottom line!
• Zero setup costs and no licensing required
• Easy integration with your existing facility management software
• Full support from setup to claims management
• Client Portal summarizing your tenant protection reports

7 Years of Experience

Victor Gonzalez has taken pride in helping storage operators understand their risk programs from his days working with Easy Storage Solutions and with Storable. In March 2019, Victor directed the launch of Easy Storage’s tenant protection program, which grew to thousands of locations across the USA. Thrilled to join Zion Call Management and bring his years of experience, combined with the technology and excellent call agents, we are glad to have Victor working with our operators.

Get  Started Today!