Prioritizing Remote Management Solutions

At Zion Call Management, we understand that adaptable, technologically advanced operations are the way of the future for self-storage. For this reason, we keep giving top priority to remote management solutions that enable building owners to optimize operations, cut expenses, and provide outstanding tenant experiences. Our services, which range from call answering, digital marketing, and protection plans, are made with remote-first tactics in mind.

Without the expense of traditional staffing or outside property management, we assist owners in responding to shifting market demands by utilizing automation and tailored support models. Regardless of a facility’s size or location, we aim to deliver scalable, effective solutions that maintain competitiveness. Remote management isn’t a fad; it is a more intelligent way to manage facility operations.

Frequently Asked Questions from the Expo

1. What capabilities do your agents have?

At Zion Call Management, our agents are equipped to do more than just answer the phone. Through our seamless integrations, we connect directly with your facility management software (FMS) to deliver a smooth, secure, and consistent experience for both you and your tenants. With real-time access to account information, our agents can:

• Answer tenant questions with accuracy
• Process payments securely
• Issue gate codes
• Update records and account details
• Create new accounts as prospective customers call in



• Process move-outs

This ensures your tenant data is always accurate and up to date, without disrupting your daily operations.

2. How does your team access and navigate the management software?

Zion is partnered with leading self-storage management software providers. Through our custom API-driven middleware, our agents access key data points in your FMS via a secure portal. This gives them the ability to view and update information without needing to be set up as individual users in your software. The result: a streamlined workflow that prioritizes security, accuracy, and efficiency.

3. What hours does your team cover, and what coverage options do you have (full-time, overflow, etc)

We understand that every facility’s needs are different, which is why we offer flexible coverage options:

• Full-Time Call Management – All tenant calls are routed to our team.
• Overflow Coverage – Our agents step in when your staff is unavailable or during high-demand periods.
• Extended Hours – We provide 79 hours of live coverage weekly (Monday–Saturday).
• 24/7 Automated Pay-By-Phone – Tenants can conveniently make payments anytime, day or night.
• Live Chat – Tenants can also connect directly with a live agent through your facility’s website.

With 50 years under its belt of the Self Storage Association it’s clear that the industry is consistently moving forward, adopting smarter and more efficient solutions. Remote management is at the heart of the shift, and Zion is excited to offer solutions tailored to any size operator. By providing scalable solutions, we help owners reduce costs, streamline operations, and deliver consistent support. Get started today!