Mastering Self-Storage Customer Service
Zion Joins Self Storage Explained Podcast Hosted by Stora
Showcasing Smarter Storage Solutions
We recently had the opportunity to sit down with Gavin Shields, CEO of Stora, on their Self Storage Explained podcast. Our own James Thurgood, COO, and Devin Meinhardt, CSO, joined the conversation to explore what great customer service looks like in today’s increasingly automated self-storage landscape.
In the episode titled “Mastering Self Storage Customer Service,” we chatted about how technology has transformed facility operations and why human interaction still plays a critical role, even in remote or contactless environments.
Insights from the Conversation
- Finding the balance between automation and genuine human interaction
- How small, thoughtful touches in customer service can leave a lasting impression
- COVID’s role in accelerating the move to unstaffed facilities, and what that shift means today
- Customizing your service approach to reflect your brand and better serve your customers
- How call management is becoming a strategic asset in modern self storage operations
Watch the full episode or listen on Apple or Spotify