ISS 2025

by | Apr 29, 2025 | Uncategorized | 0 comments

Recap: 2025 Inside Self Storage World Expo

The 2025 Inside Self Storage World Expo brought together facility owners, vendors, and thought leaders. Zion Call Management was proud to be part of the action! At this year’s event, the conversation helping operators do more with less. Whether that’s streamlining operations, increasing online visibility, or improving customer service. We want to thank the Inside Self Storage team for organizing yet another exceptional event. It was a great space where innovative ideas could flourish. Here is a look at the highlights, conversations, and insights we took away from this year’s show.

Showcasing Smarter Storage Solutions

The Zion Call Management team was excited to share our exciting new partnership with REVUE, a reputation management software helping self-storage owners generate more online reviews across various platforms. Josh Gracia, owner of REVUE, joined us at our booth. He was able to share his insights on the importance of generating new and consistent reviews.  In addition to the exciting REVUE announcement, the Zion team shared updates on our services, designed to make remote facility management easier and more flexible. We understand that every facility has unique needs, which is why our services are customizable. Need help managing inbound calls? No problem, we offer a tailored call answering solution that provides your tenants the support they need and processes new rentals seamlessly. Facing lower occupancy? Our PPC campaigns offer a powerful boost to your marketing strategy. Looking to build a long-term presence in your market or improve your online reputation? We’re ready to help there, too. No matter what your facility needs—whether it’s day-to-day support or long-term growth—Zion Call Management offers solutions built to adapt and scale with you.

Frequently Asked Questions from the Expo

We appreciate your questions about our service! For those who didn’t stop by our booth, here were some frequently asked questions.

1. Can Zion Call Management process rentals and take payments from my tenants?

a. Yes! We integrate with major facility management software. This allows our agents to access the necessary information within your software to process rentals and payments!

2. Can you assist with customer service inquiries?

a. Absolutely! In our comprehensive onboarding process, we gather information about your facility, like gate information, special promos, move-out or lock requirements, and we can even sell tenant protection plans and insurance. The information is documented for our highly trained agents to reference so they are fully equipped to answer on behalf of your facility. If you need to make any changes to the information about your facility, simply email us, and we will update the facility information.

3. What if I want, as the owner or facility manager, to be involved in certain customer requests?

a. Of course! You can be involved as little or as much as you wish. If there are certain inquiries you want to handle, we can forward those calls to you or even set up a prompt that allows customers to select options when calling. Example: if you want to handle rentals, the menu option for rentals would go directly to you.

4. Can reputation management software stop bad reviews from being posted?

a. No, reputation management software can’t stop bad reviews from being posted. A reputation management software can aid in providing you with the tools to monitor reviews, good and bad. The software will allow you to respond quickly and professionally to negative reviews, protecting your brand’s image. REVUE software doesn’t offer review gating, where customers are privately asked if they had a positive or negative experience where they are then prompted to leave a review if their experience was positive. While your bad reviews might be reduced, review gating violates the terms of service for platforms like Google and can result in penalties.

5. How does getting reviews help my ranking?

a. As an example, Google’s algorithm prioritizes relevance, prominence, and proximity. Review contributions to prominence, which is key in ranking locally. The more organic reviews, the better. It tells Google your business is trusted and popular. Additionally, when customers mention your services in their reviews, ex. “Great storage facility in Southern Utah,” it aids SEO strategy focusing on keywords.  Lastly, reviews can improve your placement on Google Maps and the 3-pack, which are map results. Businesses with strong reviews are more likely to be featured in search results.

Key Insights from Our Table Talk

Christian Thurgood, Zion Call Management, CEO, was able to host a Table Talk, “Leveraging the Power of a Call-Answering Service.” In this Table Talk discussion, Christian facilitated conversations about the importance of capturing inbound interactions from calls to web chats. Those touchpoints can drive real results for facilities of all sizes. He also walked through the benefits of implementing automated payments and past due call services, and how a call center and save you money while increasing your operational efficiency.

Looking Ahead: The Remote Management Mindset

One of the themes from our table talk was the growing interest in tools that make self-storage operations more efficient and scalable. Across the board, there is a buzz about remotely managed facilities. As more facilities adopt a remote management style we continue to see the pros of streamlining staffing, cutting down on operational costs, providing consistent support to tenants, without compromising on quality.

As the industry continues to evolve, owners are discovering and embracing remote management tools. Utlizing automation, and flexible service models is a strategic move that is a allowing facilities to stay competitive in the market without the price tag of alternative management models. 

 

This energy at the ISS World Expo was undeniable, and we are looking forward to 2026! The Zion team is grateful to everyone who stopped by our booth and joined our Table Talk. We loved engaging with the attendees and answering your questions. Whether you are looking to better manage your facility remotely, increase online reviews, or improve your call management, we can help tailor a solution that works best for your facility. Missed us at the show? We’d love to hear from you. Contact us today!